I think you are at the point of considering a visit to your nearest Apple Store so they can test the hardware, because you have done all that’s available to a user and it’s made no difference.Īlthough the issue coincided with an update it’s not impossible for it still to be hardware related, so Apple would be best placed to try and diagnose that possibility.

In the end I rebooted the iMac, forced iTunes to re-download another copy of the iOS update, changed the computer port used and employed a different cable, after all that the update was successful.Īlthough the above doesn’t help with your direct question you may wish to try a Restore again but ensuring you first have a fresh iOS update, use a different port and cable and don’t use any backup until you have confirmed what’s happening.Ĭan’t think of anything else at the moment, because a Restore as New should resolve if the issue is software related and as long as the iOS file used for said restore doesn’t inject the problem in some way. The result was having to put the device into Recovery Mode and try the update process again which also failed. I did have an issue updating my iPad this time round though, it basically stopped mid-update via iTunes with an error message which I’ve never had happen before. You state a “full factory reinstall” makes no difference, I take it that was a Restore as New via iTunes and not the “Erase” process from the device itself. Can’t say I’ve experienced any of the issues you describe and I have both my X and iPad Mini 2 on 12.3.1

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